Terms of Service

1. Scope and Applicability

These Terms of Service govern the professional relationship between TaxNovaWay and our clients. They form an integral part of all contracts concerning our tax optimization services, consulting and tax guidance for businesses. By engaging our services, the client fully accepts these Terms of Service and consents to the professional standards they represent.

2. Service Contract Conclusion

The tax optimization services contract with TaxNovaWay is concluded either by mutual signature of a written engagement agreement, or by our written confirmation of service acceptance. The exact scope of tax optimization services, deliverables, timeline and fees are defined in individual engagement letters or service contracts. Modifications require written form and mutual agreement.

3. Service Offerings

Our tax optimization services offerings include, but are not limited to:

  • Financial planning and optimization strategies
  • Professional compliance and reporting services
  • Business benefits improvement and performance tracking
  • Business strategy transformation and integration
  • Financial analysis and business intelligence
  • Financial solutions and infrastructure management
  • Corporate tax consulting services

4. Fees and Payment Terms

Our fees for tax optimization services are indicated in Canada dollars (SGD) and are subject to applicable taxes. For ongoing tax services, we issue monthly invoices. Unless otherwise agreed, the following payment terms apply:

  • Initial consultation: Payment upon completion
  • Fixed-fee services: 50% deposit, balance upon completion
  • Ongoing tax support: Monthly billing with 15-day payment terms
  • Package services: Full payment before service commencement

5. Refund and Cancellation Policy

TaxNovaWay maintains a fair and transparent refund policy for our tax optimization services. Our refund policy ensures that clients receive appropriate compensation when services are cancelled or terminated according to the terms outlined below:

  • Service cancellation by TaxNovaWay:
    • Full refund of all unused prepaid fees
    • Proportional refund for partially completed services
    • Transfer of all completed tax work and documentation
  • Cancellation by clients of fixed-fee services:
    • Before service commencement: Full refund minus 10% administrative fees
    • After service commencement but before completion: Proportional refund based on work progress, minus 15% administrative fees
    • After service completion: No refund
  • Ongoing tax services:
    • 30-day written notice required for termination
    • Unused service amounts refunded within 14 business days
    • Final invoice for tax work completed up to termination date
  • Return Policy: All tax planning documents and materials provided by TaxNovaWay remain our property until full payment is received. Clients may request return of original documents within 30 days of service completion, subject to administrative processing fees.
  • Special circumstances: In case of client difficulties or exceptional circumstances, refund requests will be evaluated individually.

All refund requests must be submitted in writing to billing@taxnovaway.com. Refunds will be processed within 14 business days using the original payment method.

6. Consultation and Meeting Policy

For scheduled consultations and tax planning meetings, the following policies apply:

  • Cancellation with more than 48 hours notice: No charge
  • Cancellation with 24-48 hours notice: 50% of scheduled fees
  • Cancellation with less than 24 hours notice: Full fees applicable
  • No-show: Full fees applicable

Urgent tax planning consultations can be arranged subject to availability and with emergency surcharges.

7. Client Obligations

For effective execution of tax optimization services, clients commit to:

  • Provide accurate and complete information about their tax planning needs
  • Actively participate in tax procedures and respond promptly
  • Review in a timely manner and provide feedback on tax documents
  • Maintain confidentiality of tax advice and strategies
  • Pay invoices according to agreed terms

8. Confidentiality and Professional Standards

We maintain strict confidentiality regarding all client matters in accordance with Canadian professional tax standards. This includes:

  • Protection of tax advisor-client privilege for all tax communications
  • Secure data storage and transfer
  • Staff confidentiality agreements
  • Professional standards obligations

9. Intellectual Property

All tax planning documents, templates and tax resources created by TaxNovaWay remain our intellectual property until full payment is received. Clients receive a non-exclusive license to use tax documents for their intended use. Our tax methodologies, processes and knowledge base remain our exclusive property.

10. References and Marketing

We may cite clients as references, unless they expressly request otherwise. Detailed case studies or specific tax planning references require explicit client approval. Client confidentiality is preserved in all marketing materials.

11. Liability and Insurance

Our liability is limited to the extent permitted by law and our professional insurance. We maintain comprehensive professional liability insurance, appropriate for our tax optimization services. Liability is limited to direct damages caused by gross negligence or intentional misconduct.

12. Termination

Either party may terminate the engagement with 30 days written notice. Immediate termination is possible in case of material breach or professional conduct issues. After termination, we will assist with orderly transfer of tax planning matters to new providers if requested.

13. Applicable Law

These Terms of Service are governed by Canadian law. All disputes will be resolved by Canadian courts. Invalid provisions will be replaced by valid provisions closest to the intended purpose. Modifications require written form.